Privacy Policy

Dent & Ding Fix (“Dent & Ding Fix,” “we,” “us,” or “our”) is a locally owned, mobile paintless dent repair and hail damage repair business serving the San Francisco Bay Area and Silicon Valley. We operate the website www.elitedentworks.com (the “Site”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices and rights you have, with specific attention to the rights of California residents.

By using our Site or our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

01Information We Collect

We collect information in a few different ways: information you give us directly, information collected automatically when you use our Site, and information we receive from service providers.

Information You Provide

• Contact & identifying details — such as your name, phone number, email address, and service location when you request a free estimate, book an appointment, or contact us by phone, text, or our online form.
• Vehicle information — such as the make, model, year, and condition of your vehicle, along with any photos of damage you submit for an estimate.
• Payment information — when you pay for services.
• Communications — the content of messages, reviews, or feedback you send to us.

Information Collected Automatically

• Usage & device data — such as your IP address, browser type, device type, pages viewed, and the dates and times of your visits.
• Cookies & similar technologies — small data files stored on your device. See Section 5 for details.

02How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide free repair estimates;
• Schedule, perform, and follow up on your mobile dent repair services;
• Process payments and maintain service records;
• Send appointment confirmations, reminders, and service-related messages;
• Send promotions, offers, or newsletters where you have consented (you may opt out at any time);
• Operate, maintain, and improve our Site and services;
• Detect and prevent fraud, and protect the safety and security of our business and customers; and
• Comply with our legal obligations.

03How We Share Information

We do not sell your personal information. We share personal information only in the limited circumstances below:

• Service providers — companies that perform services on our behalf, such as payment processing, scheduling software, website hosting, email/SMS messaging, and analytics. They may use your information only to provide services to us.
• Legal & safety reasons — when required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Dent & Ding Fix, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, in which case your information may be among the transferred assets.
• With your consent — for any other purpose disclosed to you at the time we collect the information.

04Third-Party Services

Our Site is hosted on Squarespace and may use third-party tools and services that collect information directly through your browser. These may include:

• [e.g., Squarespace Analytics / Google Analytics — for website traffic measurement]
• [e.g., Google Maps — for our location and service-area directions]
• [e.g., a scheduling/booking tool, a chat widget, or social media pixels]

These third parties have their own privacy policies governing how they handle your information, and we encourage you to review them.

05Cookies & Tracking Technologies

We and our service providers use cookies and similar technologies to operate the Site, remember your preferences, understand how the Site is used, and improve your experience. You can usually set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the Site may not function properly if you disable them.

06Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. Because there is no industry-wide standard for how to interpret DNT signals, [our Site does not currently respond to DNT signals]. This disclosure is provided in accordance with the California Online Privacy Protection Act (CalOPPA).

07Data Retention

We keep personal information only for as long as needed to fulfill the purposes described in this Policy, including providing services, maintaining business and tax records, resolving disputes, and complying with our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

08Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

09Your California Privacy Rights

If you are a California resident, you may have certain rights regarding your personal information under California law, including the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”). Depending on your circumstances, these rights may include:

• Right to know — to request the categories and specific pieces of personal information we have collected, the sources, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete — to request that we delete personal information we collected from you, subject to certain exceptions.
• Right to correct — to request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing — we do not sell or share your personal information for cross-context behavioral advertising. If this ever changes, we will update this Policy and provide a clear opt-out method.
• Right to non-discrimination — we will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, contact us using the information in Section 13. We will verify your identity before responding and will respond within the timeframes required by law. You may also designate an authorized agent to make a request on your behalf.

California “Shine the Light” Law

Under California Civil Code Section 1798.83, California residents may request, once per year, information about the categories of personal information (if any) we disclosed to third parties for their own direct marketing purposes during the previous calendar year. We do not share personal information with third parties for their direct marketing purposes. To make a request, contact us using the information in Section 13.

10Children's Privacy

Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11Links to Other Websites

Our Site may contain links to third-party websites and social media pages (such as Yelp, Instagram, and Facebook) that we do not operate or control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of every site you visit.

12Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Material changes will be made clear by reasonable means. Your continued use of the Site after an update means you accept the revised Policy.

13Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: